Scranton Dodge Chrysler Jeep RAM

Service Frequently Asked Questions

Do You Offer Collision and Repair Services?

Yes, we do! If your vehicle is in need of auto body repair after a collision or other accident in the greater Wilkes-Barre, Dunmore, Mountain Top area, simply complete our body shop appointment form on our website and one of our repair specialists will contact you as soon as possible.

What is the Express Lane?

Express Lane is your one-stop shop for all of your vehicle needs. Every Mopar® Express Lane location has a dedicated service lane for oil changes and vehicle checkups. We know your time is important and we've set up our facilities to provide quick, convenient service for changing your oil, checking your vehicle, and getting you back on the road quickly and securely.

Do You Offer Any Services Outside Of Regular Oil Changes?

In addition to our oil change services, our team of factory-trained and -certified technicians offers a wide variety of routine maintenance items.

Do You Offer Service on Transmissions?

At our car dealership, we’re proud to have a team of factory-trained technicians in our service center. They’re highly trained and certified in all sorts of transmission-related issues. If you notice any warning signs and think need transmission service near Clarks Summit, Dickson City, or Dalton, PA, contact us today to schedule service!

How Do I Know When My Car Is Due for Brake Service?

This is an important question we’ve heard from many drivers over the years. The answer—like with many vehicle maintenance items—can vary. Replacing the brake pads, for instance, is something that could occur after 30,000 miles, particularly if you are in traffic often or do a lot of stop-and-go driving. Meanwhile, another driver could go 60,000 miles between brake pad replacements if they do a lot of highway driving and aren’t constantly tapping the brakes.

What Kind Of Parts Do You Use And Offer?

Whether you are looking for 4-wheel parts, truck accessories, or that hard-to-find piece you’ve been searching for, we have your back. Mopar provides authentic OEM (original equipment manufacturer) parts for your Chrysler, Dodge, Jeep, RAM, FIAT, or SRT vehicle, allowing you to keep your ride authentic. This type of equipment was made specifically for your model and underwent strict regulations to ensure safety and performance are top-notch.

How Do I Know When Its Time To Service My Tires

You will want to first reference your owner's manual to see what intervals it recommends for your vehicle. You should get your tires rotated about every six months. Or you can look at the tread on the tires and that they have enough air in them at all times.

Are There Any Special Offers For Purchasing Tires From You?

Our Pompey Rewards Program is set up so that when you buy tires from us, we give you 15% back toward your next purchase. So if you buy 4 tires for $1,000, you'll earn $150 off your next vehicle purchase!

When Do I Need To Replace My Battery?

If your car doesn't turn on when you turn the key or press the start button, your battery might be at the end of it's life. Make sure to try using jumper cables first to start the battery up. If electronics start to fade out, this might also be a sign you need to replace your battery soon. If there's corrosion or a leak around your batter our service technicians can help you out.

Do you service electric vehicles?

Yes Scranton DCJR is electric vehicle friendly!

Is the service center open on Sundays?

Our Service Center is closed on Saturdays and Sundays, but open Monday through Friday. Contact our service team to see how we can help you!

I don't own a Chrysler, Dodge, Jeep, or Ram, but would still like to service my vehicle at your dealership. Will you work on other brands?

Yes, we'll service all vehicles no matter the make or model! Schedule your service online or give us a call!

How do I know when my vehicle needs service?

Your vehicle's owner's manual will provide recommendations on when to bring your vehicle in for service, and our service team can also provide you with information on recommended service intervals based on your vehicle make and model.

How long does a typical service appointment take?

The length of a service appointment can vary depending on the type of service being performed, but our service team can provide you with an estimated time frame based on your individual needs.

Can I wait at the dealership while my vehicle is being serviced

Yes, we offer comfortable waiting areas with complimentary amenities like Wi-Fi, snacks, and beverages.